Store Policies

Bulk Order Discounts

We offer 'mix and match' bulk discounts for all of our products. Get a 10% discount if you buy 10-19 products and 20% off if you buy 20-or more. If total number of items in your order match either of these levels, the discount will automatically be applied in the shopping cart, or will be refunded when the order is processed.

Returns Policy

Discrepancies, Shortages and Returns

If your order is received with any notable shortcomings, please contact us immediately: (877) 591-1874

All discrepancies, shortages, broken merchandise and any requests for returns must be made within 90 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 90 days of the invoice date.

We take great pride in our reputation for providing effective and high-quality products. If you're not fully satisfied please contact us immediately and provide a short explanation for the reason of return. Your feedback is appreciated and will be used to better understand our customers' needs and further develop our products.

If for any reason you are unhappy with the products you received, please contact us immediately to discuss your return, credit card refund or a Green Dragon Botanicals store credit.

100% refund or credit will be honored for damaged products, returned in their entirety to Green Dragon Botanicals within 60 days.

Returns & Exchanges: A 15% restocking fee will be deducted from the purchased product total, the remaining balance excluding invoiced shipping charges will be refunded or credited to your account.


How to Return or Exchange an Item:

If you want to return or exchange a product please use one of the following options to contact us. We will need your contact information, order # associated with returned items, return shipping date and tracking number.
We will notify you when we receive and process your return.

  1. Contact us via email at:
    info@greendragonbotanicals.com
  2. Call us at (877) 591-1874

Return shipping address:
Green Dragon Botanicals
48 Elliot Street Suite D
Brattleboro, Vermont 05301


Shipping and Handling

We ship orders Monday - Wednesday - Friday, excluding national holidays. Our goal is to ship all orders within 2-3 business days. All orders are shipped via USPS or UPS and shipping charges are determined by USPS and UPS.

Shipping and handling charges are non-refundable.


International Orders

Every country has different rules for allowing herbs into the country, and it is the customer's responsibility to know the rules that apply to importing these products. We cannot change any information on the customs documents, and we cannot refund lost or slow packages that have been held in customs. Clearing customs is sometimes very slow and can add many days to the shipping time. If an order has been refused by customs, we can only refund it if/ when a package arrives back at Green Dragon Botanicals.

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