Store Policies

Bulk Order Discounts

We offer 'mix and match' bulk discounts for all of our products. Get a 10% discount if you buy 10-19 products and 20% off if you buy 20-or more. If total number of items in your order match either of these levels, the discount will automatically be applied in the shopping cart, or will be refunded when the order is processed.

Returns Policy

Discrepancies, Shortages and Returns

If your order is received with any notable shortcomings, please contact us immediately: (877) 591-1874

All discrepancies, shortages, broken merchandise and any requests for returns must be made within 30 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 30 days of the invoice date.

We take great pride in our reputation for providing effective and high-quality products. If you're not fully satisfied after 30 days, we'll assist you with a prompt refund or exchange.

If for any reason you are unhappy with the products you received, please send any unopened bottles back within 30 days of purchase for a full refund. We do not charge a restocking fee and when sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers' needs and assists in the development of better products.

When returning items, please let us know if you would like a credit card refund or a Green Dragon Botanicals store credit.

Please Note: We are unable to accept returns for international orders.

How to Return or Exchange an Item:

If you want to return or exchange a product please do one of the following options to obtain return instructions.
  1. Contact us via email at:
  2. Call us at (877) 591-1874

PLEASE NOTE: Shipping costs paid to return an item are non-refundable.

Return shipping address:
Green Dragon Botanicals
48 Elliot Street Suite D
Brattleboro, Vermont 05301

Shipping and Handling

We ship orders Monday - Wednesday - Friday, excluding national holidays. Our goal is to ship all orders within 2-3 business days. All orders are shipped via USPS or UPS and shipping and handling charges are determined by USPS and UPS charges.

Shipping and handling charges are non-refundable.

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