Privacy Policy

This Privacy Policy describes how Green Dragon Botanicals collects, uses, and shares information when you visit our website, place an order, create an account, contact us, subscribe to emails, or otherwise interact with our store.

Information We Collect

We may collect information you provide directly, such as your name, billing address, shipping address, email address, phone number, order details, payment-related information, account information, customer service messages, and email subscription preferences.

We may also collect information automatically when you use our website, such as device information, browser type, IP address, pages viewed, referring URLs, shopping activity, cookies, and similar tracking technologies.

How We Use Information

We use customer information to process orders, accept payments, arrange shipping, send order confirmations and tracking updates, provide customer support, prevent fraud, maintain website security, improve the shopping experience, and communicate about products, promotions, and updates when permitted.

Shopify and Service Providers

Our store is hosted by Shopify, which provides the ecommerce platform used to operate our website and checkout. We may also use service providers for payment processing, shipping, order fulfillment, email marketing, analytics, reviews, advertising, fraud prevention, and customer support. These providers may process information as needed to perform services for us.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, keep carts working, understand website traffic, support advertising or analytics, and improve performance. You can control cookies through your browser settings, although disabling cookies may affect some store features.

Email and Marketing

If you subscribe to our email list, we may send you product updates, educational content, promotions, and store announcements. You can unsubscribe at any time using the unsubscribe link in our emails.

Sharing Information

We do not sell customer information in the ordinary sense of exchanging personal information for money. We may share information with service providers, professional advisors, legal authorities when required, or in connection with business operations such as fraud prevention, payment processing, fulfillment, and compliance.

Retention

We keep information as long as needed to fulfill orders, provide support, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Your Choices

Depending on where you live, you may have rights to access, correct, delete, or limit certain uses of your personal information. To make a request, please contact us using the contact information listed below.

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children.

Contact Us

For questions about this Privacy Policy, contact Green Dragon Botanicals at info@greendragonbotanicals.com.